1) How to pay ?
Our Website is offering a wide range of payment methods, so you can find one that suits you best. Order your favorite products from our shop and then choose the way you’d like to pay:
We accept VISA, MasterCard, American Express, Diners Club Card and JCB Card.
PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. To make a payment through PayPal, you first need to open an account with PayPal. Please visit PayPal’s official website for detailed information on how to create an account and make payments.
Cheques should be in Hong Kong Dollars payable to “Buonvino (HK) Co Ltd” If payment is not received within 3 working days, the order will be cancelled and we will inform you by email.
Please deposit the total amount according to the following details and then mark the order number on the Deposit Slip and whatsApp to (852) 6033 7813 or e-mail to [email protected].
** We will not process your order if no Deposit Slip receive
Merchant Name: Buonvino (HK) Co Ltd
Hong Kong Bank (HSBC) : 078 550274 838
If payment is not received within 5 working days, the order will be cancelled and we will inform you by email.
2) Why can't I receive any email after ordered ?
A lot of email service provides and email client software have filters to block junk emails but our customers told us that a lot of times these filters also blocked legitimate emails like the ones we send you. In order to ensure you receive all the e-newsletters, order confirmation and dispatch emails we send you, please follow these recommendations:
– Add [email protected] to your Address Book
– Avoid using webmail accounts such as yahoo.com, hotmail.com, sina.com, 163.com, etc.
– Check on any folder named “Junk”, “Spam”, “Filtered/Blocked”, or even at the Trash/Bin folder. If you see our email there, please mark it as “not spam” or “report as not spam”. There is an option to do this from the functions provided by your email account service (Yahoo!, Hotmail, Gmail, etc.).
– Report to your email service providers that you cannot receive emails from @buonvino.com.hk
3) Can I change the details of my order ?
If customer insist to make changes on delivery address or ordered item , please kindly contact our Customer Service Representative by email. Once an order is dispatched, no change will be accepted. Whenever you make a change of an order, the estimated delivery date will be affected.
4) Can I cancel the order ?
We usually dispatch all orders within the next business day. If you would need to cancel an order, please contact us as soon as possible and specify your Order Number. A cancel order confirmation email will be sent to you. NOTE: Once an order is being packed or dispatched, it cannot be canceled by you or our customer service department.
5) How to follow the undeliverable orders?
Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.
When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee.
We can re-ship orders that are returned to us as undeliverable or unclaimed if customer pay the shipping fee for resending parcel. * Re-shipping fee is base on the original shipping method used for your purchase.
6) Why Register as a member ?
You will also receive our e-newsletters and over time be entitled to participate in our special member privileges and discounts.
To register, all you need to provide is your name, email address, and a password of your choice. You can fill out the rest of your account information at your leisure.
7) How can I check the status of my order?
Normally, goods will be delivered within a few days. You can call our hotline at (852)2187 3182 (Monday to Saturday: 12nn – 8pm) or email to us at shop [email protected] to check your order status.
8) Is/Are my online purchase order(s) officially confirmed?
No online purchase order shall be deemed to have been accepted by our website unless your online purchase order(s) is/are acknowledged and is/are confirmed by the “Order Confirmation” issued by our website.
If you have not received the “Order Confirmation” and your credit card account has been debited, please send e-mail to us with the Order Number shown in the “Order Confirmation”. We will contact you and follow up your case the following working day, upon receipt of your e-mail.